Thank you for being a subscriber!
Below are answers to some frequently asked questions.
How do I exchange my tickets?
Subscribers with 10 or 8 play subscriptions are entitled unlimited free exchanges to another performance of the same production. 6 & 4 Play subscribers can exchange once per production free of charge. Subsequent exchanges will be subject to a service charge of $5 plus HST per ticket.
To exchange your tickets simply call the Young Centre box office at 416.866.8666 at least 24 hours prior to the performance and our patron services representatives will be pleased to make the exchange for you. Have your tickets in hand when you call. When the exchange is complete, mark void across the tickets and bring them with you on the date of your new performance.
How do I purchase extra tickets with my subscriber discount?
Call the Young Centre box office with your customer number (located at the bottom left corner of every ticket) and our patron services representatives will process your order with the appropriate discount for your subscription (10 Play - 20%, 8 Play - 15%, 6 & 4 Play - 10%)
What do I do if I lose my subscription tickets?
If your tickets are lost we will gladly arrange for a replacement. Simply bring photo I.D and, if applicable, the credit card used to order the tickets to the box office at least one our before your performance and we will re-print your tickets.
What is an Earlybird performance?
Earlybird refers to performances early in the run. These include previews and some performances in the first week. Earlybird performances are indicated on the calendar.
What are the Pre-Performance Chats?
Pre-Performance Chats are an exclusive benefit of subscribers and take place one hour before the performance on select Tuesday evenings and Saturday Matinees. In an intimate setting, Soulpepper artists offer background insights in to the production you are about to see.
What is Talkback Tuesday?
Talkback Tuesdays take place every Tuesday of the regular run in the theatre following the performance. The performers will come back onto the stage to answer questions from the audience and give a behind the scenes insight into the performance you have just seen.
If you have any questions or concerns not answered here, please contact the Young Centre box office at 416.866.8666 and they will be pleased to assist you.
All pricing subject to change.