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COVID-19 Ticketing Policy


With the evolution of the Coronavirus (COVID-19) situation worldwide, and to help slow the spread of this virus, Soulpepper has made the difficult decision to suspend public performances starting immediately until May 6, 2020.

This means the suspension of all public performances of:

The situation will continue to evolve, and no decisions have been made for future productions. As we learn more, we will continue to update you directly via email and/or phone. Soulpepper is exploring ways it can support its artists, technicians, and front of house staff during these closures. You can read our full statement here.

If you have tickets to The Seagull please double check your email before filling out this form. You will have received a communication regarding a one-click option.

At this time, ticketholders are asked to check their emails and select one of the options provided by clicking on the corresponding button. Otherwise, please fill out the form below to indicate which of the following options is preferred:

  1. Pay-it-Forward: Soulpepper is a registered charity, and revenue from ticket sales goes towards supporting artists and community activities. Please consider converting the value of your ticket into a donation to help during this challenging time. You will receive a charitable tax receipt for the full value, and our sincere thanks.
  2. Future Credit: The full value of your ticket will be put onto your account, and you can use it to book tickets to your choice of future production in our 2020-2021 seasons. We have an amazing line-up in store, and more coming soon.
  3. Refund: You may request a refund for the value of your ticket back onto the credit card of used at purchase.

Ticketholders can also contact our Box Office by email or leave a voicemail at 416.866.8666 if you have a more complex request. Please be patient, it may take longer than usual to reach or hear back from our Box Office. Our team will make arrangements as quickly as possible.