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COVID-19 Ticketing Policy

IMPORTANT ANNOUNCEMENT:

Updated April 8, 2020

Soulpepper has suspended the remainder of its announced season, including all upcoming productions, and events through to August, 2020.

Ticket holders have been contacted directly by email with instructions on how to make arrangements.

If you have questions, please feel free to contact the Box Office via email: BoxOffice@YoungCentre.ca  or by phone: 416-866-8666. We anticipate a high volume of calls so thank you for your patience.

We are truly heartbroken at the loss of these productions, and thank all the artists, designers, and technicians that worked so hard to bring these stories to life. We are exploring a variety of scenarios with the hopes that there may be future opportunities to celebrate their work. We are assessing ways we can support the artists, technicians and front of house teams that will be impacted by these closures.


IF YOU HAVE TICKETS TO THE UPCOMING PRODUCTIONS THIS SEASON, PLEASE DOUBLE CHECK YOUR EMAIL BEFORE FILLING OUT THIS FORM. YOU WILL HAVE RECEIVED A COMMUNICATION REGARDING A ONE-CLICK OPTION.

At this time, ticketholders are asked to check their emails and select one of the options provided by clicking on the corresponding button. Otherwise, please fill out the form below to indicate which of the following options is preferred:

  1. DONATE: Please consider converting the value of your ticket(s) into a donation to help during this challenging time. You will receive a charitable tax receipt for the full value, and our sincere thanks.
  2. ½ DONATE ½ CREDIT: Know you are helping us get through this challenging time, while looking forward to joining us in the future.
  3. FUTURE CREDIT: The full value of your ticket(s) will be put onto your account, and you can use it to book tickets to your choice of future productions within 2020-2021 seasons. We will be announcing our exciting next season very soon.
  4. REFUND: A refund for the value of your ticket(s) back onto the credit card used at purchase.