The Young Centre for the Performing Arts is fully wheelchair accessible, and meets Ontario’s building code standards. An elevator allows patron access to all floors. All entrances have push-button automated doors allowing for a barrier-free path of travel. Our restrooms have a 30” clearance, which may not be sufficient for all models of mobility devices.
Soulpepper is happy to offer new state-of-the-art Assistive Listening Devices are available free of charge and on a first come, first served basis before the performance. You will be required to leave a piece of photo I.D.
Wheelchair accessible seating is available for all performances in all theatres at the Young Centre for the Performing Arts. Please book these seats by calling the box office at 416.866.8666.
Support persons accompanying a ticket holder with a disability will be provided with a complimentary ticket. Please book these seats by calling the Box Office at 416.866.8666.
Relaxed performances are intended specifically to be sensitive to and welcoming of patrons who may benefit from a more relaxed environment, including, but not limited to, those on the autism spectrum, with sensory and communication disorders, or learning disabled people. There is a more casual-than-usual approach to front-of-house etiquette and we ask all audience members to be aware of people's needs to move or make noise. The artistic excellence of the production and director’s vision remain unchanged.
Indicated performances will feature a less restrictive audience environment and experience, including, but not limited to, exit and re-entry to the theatre space, house lights remaining at a suitable level, adjusting the intensity of light and sound cues, and a quiet room being available for patrons.
Upcoming Relaxed Performances
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The History Of Relaxed Performances
Relaxed Performances have grown out of work around autism-friendly cinema and theatre events. While this movement has its roots in the 1990s, its momentum has increased significantly in the past six years. In 2012 eight theatres in the UK worked together on the Relaxed Performance Project led by Include Arts, piloting Relaxed Performances across a number of venues. The popularity and scope of Relaxed Performances has grown, as has understanding about who benefits from them. They are no longer associated solely with children’s work or with specific conditions. Many established venues and performers are offering Relaxed Performances on a regular basis. Soulpepper is pleased to host Relaxed Performances in our venue and we commit to accepting feedback and learning more with each one.
This symbol in the calendar indicates the performance offers Audio Description. $20 tickets are available for ODSP community members and their invited guests. To participate in the audio described experience patrons must download the MobileConnect APP. For Apple iOS visit: https://apple.co/2JjY6b8 or for Android/Google visit: http://bit.ly/33TXhNY. Patrons are encouraged to sit as close to the stage as possible, and a recommended seating chart can be found here. A reminder that free tickets are available for Support Persons accompanying a ticket holder with a disability. Please book these seats by calling the Box Office at 416.866.8666
How to participate
Soulpepper offers Audio Description through the MobileConnect APP. Patrons must download the APP to their smartphone prior to their visit to the theatre.
- Download the App. Before you arrive at the theatre, while you are connected to the internet, download the Sennheiser MobileConnect APP to your device. For Apple iOS visit: https://apple.co/2JjY6b8 or for Android/Google visit: http://bit.ly/33TXhNY.
- Access the Network. Once you arrive at the Young Centre for the Performing Arts, open your device’s WiFi Settings, and join the network “Hearing Assist”. You will be prompted for the password which is: listennow
- Select Channel. Open up the MobileConnect App on your device. It will offer you the option to select which theatre or channel you would like to listen to. Select “Described Audio”.
That’s it. Plug in your earphones to your device and you should hear the Audio Description during the performance. If you need to borrow earphones there are some available at the Ticket Pick-Up Desk. If you have questions or require any assistance, our ushers will be happy to assist you.
What is Audio Description
Audio Description (AD) makes live theatrical events more accessible to people who have differing needs when accessing them via sight, understanding and/ or attention. Patrons who wish to participate, will be able to hear a trained Describer give an audio description of the visual action happening on stage via an Assistive Listening device.
AD is most often targeted to the Blind/ partially sighted/ low vision (B/ PS/ LV) community. The applications however, include people who are neurodiverse and/ or with sensory sensitivities such as Autism and Tourette, as well as people with a fixed or narrow visual field due to their range of motion of the head, neck or spine.
Audio Description is the Art of Talking Pictorially and is also known as “Visual Translation”. The creativity in what we do presents itself solely through the art of balancing long-established Standards, Codes of Conduct, and the needs of our listeners -- with sensitivity regarding our diverse cultural landscape and language surrounding identity. It is both an art - of accurately and vividly representing works - and a science - of understanding the way listeners effectively process and retain information.
What to expect at a performance with Audio Description?
There is no alteration to the show, and the full performance proceeds as the Director intended without disruption. Patrons who do not require Audio Description will not notice any chance in the performance experience.
Patrons utilizing Audio Description services will be able to experience the performance (including dialogue and sound cues), as well as hear a description of the action taking place on stage through the MobileConnect APP. Patrons are able to control the volume of the Assistive Listening device.
If you have any questions, please contact our Box Office at: 416-866-8666 (Tuesday-Saturday 1:00pm-8:00pm) or by email: BoxOffice@YoungCentre.ca
This symbol in the calendar indicates the performance offers ASL interpretation and suggested seating for ASL users. $20 tickets are available for Deaf community members and their invited guests.
What to expect at a performance with ASL interpretation?
The full performance proceeds as the Director intended without disruption.
Two ASL interpreters will be positioned on a raised platform at the side of the performance space, and lit. The production Director and Designer have worked with a Deaf Community Consultant, ASL Coach and Cross-Cultural Consultant on the integration of the interpreters to ensure clear communication as well as the artistic integrity of the performance.
All Young Centre service staff have been trained in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) standards, and aim to provide an enjoyable experience for customers of all abilities. If you have a concern or suggestion, please contact Karen Turner, Senior Manager of Patron Services at firstname.lastname@example.org.