POLICIES & THEATRE ETIQUETTE
If you need to exchange your tickets, please call the Box Office at least 24 hours in advance of your performance date. Tickets can be exchanged for an alternative performance within the same production for a fee of $10 per ticket, subject to availability.
TICKET SERVICE CHARGES
All tickets purchased through the Young Centre are subject to a Service Charge of $5.00 (plus HST). In most cases, this fee is included in the price of your ticket.
Each ticket includes a Facility Fee of $3.75 (plus HST).
In consideration of other patrons please consider the following:
- Avoid unwrapping candies and cough drops during the performance.
- Avoid talking, coughing, humming, rustling programmes during the performance.
- Refrain from wearing strongly perfumed beauty products and fragrances.
- Remain in your seat until the performance has completely ended and the house lights have been turned on.
- Turn off all cellular phones, alarm watches and beepers.
Latecomers will not be seated until a suitable break in the performance and for some productions may not be admitted.
CAMERAS AND RECORDING DEVICES
The use of cameras or sound-recording devices of any kind is prohibited. Any person using an unauthorized recording device will be required to surrender or erase any recordings, photographic or digital images and may be asked to leave. No refunds will be issued.
The Young Centre for the Performing Arts is a smoke-free environment.
STATEMENT OF SUPPORT
The artists and staff of Soulpepper and the Young Centre for the Performing Arts acknowledge the original caretakers and storytellers of this land - the Mississaugas of the New Credit, the Haudenosaunee, the Anishinaabe, and the Wendat First Nations. We commit to honouring and celebrating their past, present and future.
Soulpepper believes all people have a right to express their individuality, to experience creative freedom, to feel safe at all times, and to be treated with dignity and respect.